Privacy Policy

Introduction

This privacy policy sets out how Primed Particle Co uses and protects any information that you provide when using this website.
Primed Particle Co is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
We may update this policy from time to time by revising this page. You should check this page periodically to ensure you are happy with any changes. This policy is effective from April 2025.

What We Collect

We may collect the following information:

Name and job title
Contact information, including email address
Demographic information such as postcode, preferences, and interests
Other information relevant to customer surveys, promotions, and offers
IP address
Information about your device, browser, and usage of our website

How We Use the Information We Gather

We require this information to understand your needs and provide a better service, in particular for the following reasons:

Internal record keeping
Improving our products and services
Customer support and order processing
Marketing communications (only if you have given consent)
Analytical purposes (to improve user experience and website functionality)

We do not use your personal data for automated decision-making or profiling.

Disclosure of Your Personal Information to Third Parties

We do not sell, rent, or lease your personal information to third parties. However, we may disclose your data in the following situations:

To the extent necessary to operate our business, website, and fulfil customer orders
When required to do so by law, legal authorities, or regulatory obligations

Your Personal Information

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access – You may request details of the personal data we hold about you.

Right to Correction – You can update or correct any inaccurate information.

Right to Deletion – You can request that we remove your personal information.

Right to Withdraw Consent – You can withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at sales@primedparticle.com

Security of Your Information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard the information we collect online.

SSL Encryption – All data sent on our website is encrypted using Secure Socket Layer (SSL) technology.
Restricted Access – Only authorised personnel have access to your personal information.

Cookies & Tracking Technologies

A cookie is a small text file stored on your computer that allows websites to recognise users and improve their experience.

How We Use Cookies

We use cookies for the following purposes:

Website Performance – To optimise user experience.
Analytics (Google Analytics) – To monitor website usage and improve our services.
Embedded Content – Pages may include embedded videos (YouTube), maps (Google Maps), or social media feeds, which may set third-party cookies.

Embedded Content from Other Websites

Some pages on our website may include embedded content (e.g., videos, maps, or articles). Embedded content from other websites behaves as if you visited that website directly. These third-party websites may collect data, use cookies, and monitor interactions with their content. We recommend reviewing the privacy policies of any third-party services you interact with.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you leave our site, we are not responsible for the protection and privacy of any information you provide while visiting those sites. We encourage you to read the privacy policies of any external websites you visit.

Controlling Your Personal Information

We will never sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information we hold about you under the UK GDPR (General Data Protection Regulation) 2018.

If you believe any information we hold about you is incorrect or incomplete, please email us at sales@primedparticle.com, and we will promptly update or remove the information as requested.

If you would like to request removal of your personal data, please contact sales@primedparticle.com

Complaints & Regulatory Compliance

If you are not satisfied with our handling of your data or believe we are processing your personal information unlawfully, you have the right to file a complaint with the UK Information Commissioner’s Office (ICO).

Website: https://ico.org.uk
Phone: 0303 123 1113
Mail: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF